Activating a license

The app needs a license to connect to a bus. A license is tied to your email address and to one computer (Enterprise keys can cover several). It does not expire and covers every 1.x release.

Get a key

Free: request it on the free license page. The key is sent to your email address only.
Pro: buy it on the Pro page. The key arrives by email after the PayPal payment.
Enterprise: contact sales. We send the key once the order is agreed.

You can find your keys again on My licenses, through the link in the license email.

Activate online

In the app, open License.
Enter the email address the key was sent to and the License key.
Click Activate online.

The app sends the email, the key, a fingerprint of the computer and the app version to canservotool.com and saves the signed license file it gets back. After that the app works offline: the license is checked locally each time you connect.

Activating the same computer again with the same key does not use up another activation, so reinstalling the app is safe.

Activate offline

For a computer without internet access:

In the app, open License and copy the Computer fingerprint (32 characters). Write it down or carry it over on a USB stick.
On any computer with internet, open offline activation and enter the email, the license key and the fingerprint.
Download the file license.json.
Back in the app, on the License screen, click Load license file and choose license.json.

Move a license to another computer

A Free or Pro key works on one computer at a time. To move it, release the old computer on My licenses, then activate the key on the new one.

Upgrade from Free to Pro

Buy Pro with the same email address and activate the new key. It replaces the free license on that computer.

Troubleshooting

The key is rejected: check that the email is the one the key was sent to.
Machine limit reached: the key is active on another computer. Release it on My licenses.
Still stuck? Write to us with the license ID shown on the License screen.